Refund & cancellation.
What happens if things don't work out — set out clearly, before you pay anything.
Last updated: 1 August 2026
Before work begins
If you cancel before we start design or development, the advance is refunded in full within seven working days.
After work begins
Once design work has started, the advance covers the effort already spent and is non-refundable. If you cancel mid-project, you pay only for the stages completed and we hand over everything produced so far.
Monthly services
SEO, digital marketing, content and maintenance run month to month. Cancel any time with two weeks' notice; the current month is not refunded, but nothing further is billed.
Advertising budgets are paid by you directly to Google or Meta, so unspent amounts stay with those platforms.
When we issue a refund
We refund without argument in these situations.
- We fail to deliver an agreed milestone and cannot fix it within 14 days
- You were billed twice for the same service
- A service was charged after you gave notice to cancel
How refunds are processed
Approved refunds are returned to the original payment method within seven to ten working days. UPI refunds are usually faster.
How to request one
Message us on WhatsApp or email with your invoice number and a short reason. We respond to every refund request within two working days.
Need clarity on any of this?
Write to us and we'll explain it in plain language, without legal jargon.